FAQ's

Frequently Asked Questions

Can I buy your products at a store?

While some of our pet and garden products are available at select independent retailers, most of them are only available for direct purchase from NMN Designs. This allows us to offer you the best, hands-on service we possibly can.

When can I expect to receive my order?

Most orders ship within 3-5 days, though shipping time can vary depending on stock. If you have a question regarding your order, please don't hesitate to give us a call. 

Do you ship outside the US?

Yes, we do, but additional shipping rates apply. If you need a shipping quote, feel free to give us a call.

What are my payment options?

We accept all major credit cards.

Where are your products made?

All of our wrought iron products are made at our factory in Mexico. All of our real wood and recycled plastic products are made in the U.S.A. Our stainless steel products are made in India. 

Can I order via phone?

You can call us anytime at 855-257-3647 to place an order, or if you have any questions about an existing order.

How will my order ship?

We ship all orders via FexEx or UPS ground. Once your order ships, you will receive an email confirmation and UPS tracking # for the shipment.

Do you offer expedited shipping options?

Yes. If you need an item to ship faster than FedEx and UPS ground services, please give us a call and we’ll quote you quicker shipping options.

What is your return policy?

We accept returns of items in new condition within 30 days of the original sale. Please contact us before returning an item to set up returns. We offer a defect-free 90-day warranty on all of our products. Please note, although we do not charge for shipping, a shipping cost will be deducted from all buyer's remorse returns. The customer is also responsible for shipping the item back to us.  

What if my order arrives damaged?

We’ll be glad to send you a new item. We simply ask you to email us a photo of the damaged item and keep the original box, for FedEx/UPS claim purposes. We will arrange for the pickup of the damaged item, along with the shipment of the replacement.